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Support

How can we help?

Answers to common questions, for the two people who use Open Lantern: the missionary carrying the phone, and the leader supporting them.

If you've been given a phone with Open Lantern, or received an enrollment link, start here.

Open Lantern is a consent-based accountability tool used in your mission. It lets your mission leader see which apps you use and for how long — to support healthy phone habits, not to spy on you. You agreed to it (or will) by signing a consent agreement.
Only three things: the names of your installed apps, how many minutes you use each app per day, and whether the app is active and reporting. They cannot see your messages, photos, location, browsing, or anything you type. See the full privacy policy.
Participation is voluntary and based on your consent. Nothing is monitored until you read and sign the agreement yourself. If you have concerns, the best first step is an honest conversation with your mission leader.
Open the app, go to Settings, and choose Withdraw consent. Reporting stops immediately and your mission leader is notified. You can then uninstall the app like any other. We recommend letting your leader know directly as well.
No. Open Lantern never accesses messages, calls, photos, files, browsing history, GPS location, keystrokes, or screen content. This is built into how the app works — it isn't something a leader can switch on.
When you're removed from a mission or withdraw your consent, your usage data is deleted and reporting stops. You can also email privacy@openlantern.app to request deletion at any time.

For mission leaders managing devices from the admin portal.

In the admin portal, click Add device on the Fleet page. Enter the member's name (or import a list by CSV) to generate a unique invite code. Share the code or link with them — they complete enrollment and consent on their own phone.
A silence alert means a device hasn't reported for a while (you set the threshold — three days by default). It's a prompt for a friendly check-in, not a punishment. The incident resolves automatically the moment the device reports again.
Open the member from the Fleet list to see their device detail — installed apps, weekly usage by app, and a breakdown by weekday. Apps outside your approved list are flagged so you can follow up.
The device stops reporting, which raises a silence alert in your dashboard. Open Lantern can't prevent uninstalling — that's by design, since participation is consent-based. The right response is a conversation, and re-enrollment if appropriate.
Open the member's device detail and choose to remove them. Their data is deleted and reporting ends. They'll be notified, and you can always send a fresh invite later if they rejoin.
You can maintain an approved apps list in Settings. Open Lantern doesn't block apps — it surfaces anything installed beyond your list in the weekly report, so you can start a conversation. It's a visibility tool, not a content filter.
Email support@openlantern.app with a short description and your mission name. We respond within one business day.

Still need a hand?

Email us and a real person will get back to you within one business day.

support@openlantern.app